1. 14-day cooling-off
If you've booked online but not yet moved in any items, you can cancel within 14 days for a full refund — no questions. Contact us to start the process.
2. After move-in
- Monthly plans: cancel any time with 14 days' notice. You'll be charged up to the end of the notice period; nothing more.
- Prepaid 3/6/12-month plans: if you leave early, we'll refund the unused full months at the original (non-discounted) monthly rate. Part-months are not refunded.
3. Discounts forfeited on early exit
The intro-period discount and term discount are conditional on completing the term. If you leave early, the refund is calculated as if you'd paid the standard monthly rate.
4. How to request a refund
Send your booking reference and reason via our contact form. We'll confirm the amount within 2 working days and refund to the original payment method within 7 working days of approval.
5. Disputes
If you disagree with a refund decision, you can escalate to The Self Storage Association UK for independent review.
6. Non-refundable
- Months already used or partially used.
- Replacement smart-lock codes if revocation is requested by you.
- Damage charges (assessed separately and disputable).
7. Statutory rights
This policy is in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.