1. Who we are
L8 Storages ("we", "us") is a trading name of Complete Property Care Ltd, the data controller for personal information collected through this site and our storage services at Old St Margaret's School Yard, Toxteth, Liverpool L8.
2. What we collect
- Account details: name, email, phone, address, date of birth.
- Identity verification: a copy of photo ID at sign-up.
- Booking data: unit size, term, move-in date, payment status.
- Site visits: CCTV footage of the yard and gate (recorded 24/7).
- Technical data: IP address, device, browser, basic analytics.
3. Why we use it
- To create your account and provide the storage service.
- To verify identity and comply with anti-money-laundering law.
- To protect the site and prevent crime (CCTV).
- To send booking, payment and renewal notifications.
- To respond to enquiries.
4. Legal bases
We rely on contract (to deliver the service), legal obligation (ID checks), and legitimate interests (security, fraud prevention, service improvement).
5. Sharing
We share data only with: our payment processor, our CCTV/security provider, our IT and email providers, and law enforcement where required. We never sell your data.
6. How long we keep it
- Account records: 6 years after closure (HMRC).
- CCTV footage: 30 days rolling.
- Marketing preferences: until you withdraw.
7. Your rights
You can request access, correction, deletion, restriction or portability of your data, and object to processing. Contact us and we'll respond within 30 days.
8. Complaints
You can complain to the UK Information Commissioner's Office at ico.org.uk.
9. Changes
We'll post material changes on this page and email anyone with an active account.